Privacy Policy

1. Who We Are

SimpliTechPro is a web development and business solutions company based in Toronto, Ontario, Canada, providing professional websites and digital services for small businesses across Canada.

Privacy Contact:
Email: simplitechpro@gmail.com
Website: simplitechpro.com

2. What Personal Information We Collect

We collect only the information necessary to deliver our services. This may include:

Information you provide directly:

• Full name and business name
• Email address and phone number
• Business address and service area
• Project details, preferences, and communications
• Content you provide for your website (text, images, logo)

Payment information:

• Credit card and debit card payments are processed by our third-party payment provider. SimpliTechPro does not store, see, or have access to your card details.

Information collected automatically:

• Anonymous website usage data collected via third-party analytics tools
• Portal login activity recorded for security purposes

3. Why We Collect Your Information

We collect and use personal information for the following purposes:

• To deliver website design services as described in your Service Agreement
• To process payments via our payment provider
• To communicate about your project (status updates, revision requests, invoices)
• To provide access to the SimpliTechPro client portal
• To send transactional emails (invoices, login links, project updates)
• To monitor website performance via anonymous analytics
• To comply with applicable legal obligations

We do not use your personal information for advertising, profiling, or any purpose unrelated to delivering our services.

4. How We Collect Information

• Directly from you: via the intake process on our website, email, and portal communications
• Automatically: via anonymous traffic analytics when you visit simplitechpro.com
• Via the client portal: information you submit through portal forms and messages

5. Who We Share Your Information With

SimpliTechPro shares personal information only with the third-party service providers necessary to deliver our services. We do not sell, rent, or trade personal information to any third party.

These providers are bound by their own privacy policies and applicable data protection laws. SimpliTechPro does not grant these providers permission to use your data for any purpose other than delivering services to SimpliTechPro.

For a current list of third-party service providers, contact us at simplitechpro@gmail.com.

6. How Long We Retain Your Information

We retain personal information only for as long as necessary to deliver our services and meet applicable legal obligations. When information is no longer required, it is deleted or anonymised.

To request deletion of your personal information, contact us at simplitechpro@gmail.com.

7. How We Protect Your Information

We implement reasonable technical and organisational measures to protect personal information, including:

• Encrypted connections (SSL/HTTPS) on all pages of simplitechpro.com
• Access controls restricting client data to authorised personnel only
• Portal architecture that ensures each client can only access their own data
• Secure handling of credentials and sensitive configuration

8. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to withdraw consent: Withdraw consent to collection or use, subject to legal and contractual obligations
• Right to deletion: Request deletion of your personal information, subject to applicable legal requirements
• Right to complain: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

To exercise any of these rights, contact us at: simplitechpro@gmail.com

We will respond to access and correction requests within 30 days.

9. Cookies

SimpliTechPro uses third-party analytics tools to understand how visitors use our website. These tools may use cookies to collect anonymous, aggregated traffic data. This data is not linked to any personally identifiable information.

We do not use advertising cookies, retargeting cookies, or any tracking technology for marketing purposes.

10. Changes to This Policy

SimpliTechPro may update this Privacy Policy from time to time as our services evolve. The effective date at the top of this document will reflect the most recent update. Continued use of simplitechpro.com or our services after an update constitutes acceptance of the revised policy.

We will notify active clients of material changes via email.

11. Contact Us

For any privacy questions, requests, or concerns:

SimpliTechPro
Email: simplitechpro@gmail.com
Website: simplitechpro.com

Office of the Privacy Commissioner of Canada (for complaints):
priv.gc.ca  |  1-800-282-1376